Based on the wishes and needs of our customers, we have developed numerous modules over many years. This flexibility is only possible because our framework is based on a multi-layer architecture right from the start. This allows us to play one or more modules on your platform at any time.
You decide what you need.
And when.
Not just that. Our library is structured in such a way that each module individually and highly individualize them, which selectively overwrites the library at the appropriate places.
We always have our finger on the pulse, constantly refining existing modules and continuously and highly agilely expanding our range of solutions.
Each of the modules listed here is used productively in Live environments.
Modular. Individual. Scalable. Flexible.
And there are more and more...
Because digital transformation is a constantly progressing and changing process.
Advertising
Use unused time of your users in the browser for ads.
FRONTEND
View
- After a time configured in BACKEND, such as 90 seconds of motionless behavior of a user, advertising is displayed over the entire screen. When moving the mouse or keyboard it disappears again.
BACKEND
Dialog Assistent
Create ads as moving images, videos, sliders, with links
Attack Detection
There are hackers who simply enjoy crippling large platforms with attacks. And there are paid hackers who attack selected platforms. And your company stands still.
Don't give hackers a chance!
FRONTEND
-
Attack detection and defense
-
In the case of strange click behavior within a site, such as too many accesses in the shortest time, many different sessions of the same IP, etc., the IP address is tracked with special focus or even blocked.
BACKEND
- Reports
- Show Attack DetectionState
- Attack Detection
- Dialogue Assistant
- List of malicious IP addresses including immunity, maliciousness level, blocking state, BlockCount, note
B2X Multi Store
Specialised trade organisations (FHOs), such as association groups or franchise companies, are often faced with the challenge of providing their affiliated dealers, craft businesses and branches with an excellent online marketing, sales and service platform at an appropriate price/performance ratio.
Since specialised trade organisations represent the link between end consumers, dealers and manufacturers, the Internet offers substantial advantages in this context, not least in terms of standardising brand management. With its eDemand platform, ICONPARC FHOs offers a cost-effective way to provide retailers with various applications, such as a web shop, via the Internet, with which they can simplify their daily administration and open up new sales channels. A participating retailer therefore needs neither hardware nor software to set up his web shop, but subscribes to it, tailored to his needs, from his FHO. The ICONPARC eDemand platform FHOs offers an attractive solution that leaves nothing to be desired in terms of scalability and flexibility and at the same time requires very little resources and infrastructure, especially with regard to the critical factors of competitive differentiation and cost reduction as well as the development of future growth potential.
Features
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Optimum availability of the entire system
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High level of security at significantly reduced costs thanks to central infrastructure and administration
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Central infrastructure requires minimal effort for the individual merchant, who does not need to operate his own web, database and firewall servers, nor interfaces to payment gateways, logistics service providers, etc.
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Convenient shop configuration and administration by participating merchants via fully browser-based access
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The connection to the central merchandise management system of the FHO is reduced to a single interface (in comparison to a scenario with decentrally installed dealer shops).
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High-quality editorial content and product data can be centrally defined and made available to dealers for selective use.
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Centrally selected elements of the eDemand platform (e.g. catalogue navigation, hit lists, product details and shopping cart) are seamlessly integrated into all retailer presences.
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Use of centrally defined editorial content, product data and processes increases the quality of dealer presences and thus promotes acceptance and customer loyalty.
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Quicker roll-out: As exemplary content is already available, not every retailer has to worry about all the details of his appearance.
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Cluster option for maximum scalability and resilience
(VirtualServer)
Cluster
The increasing digitalization of business processes requires on the one hand a high availability of your online platform in order to avoid unnecessary downtimes with customers or the field service, on the other hand a scalable structure in order to be able to meet increasing demand quickly.
With our cluster solution you cover both. Several application servers are connected to form a dynamically expandable cluster. An upstream, external load balancer distributes users optimally to all operational application servers and redirects access transparently to application servers that are not available due to maintenance or malfunctions, so that your users can be served continuously.
BACKEND
- Reports
- Display the session distribution to the different cluster participants.
No matter how much you grow, our system grows with you.
The most successful way to get visitors excited about your website again and again is to continuously revise and update the content of the platform.
While at that time Google mainly read out keywords, the search engine now checks content for meaningfulness based on context and - rightly - classifies it in the ranking on this basis.
This is why good content for winning new customers is now more sustainable than expensive SEM measures.
Care via the BACKEND
With the ICONPARC CMS module there are theoretically no limits. In practice, however, it is indispensable to design structures and the Look&Feel or operating systems in a consistent way: This challenge is even greater the more editors work on the content simultaneously, nationally or internationally distributed. It is important that individual editors do not express their own design ideas. Rather, design and all design aspects in general should be implemented as they are structurally and visually prescribed by your company's brand management, taking into account the corporate identity. Otherwise you run the risk that your customers will find a colourful patchwork carpet in your external presentation - here in the e-business front-end - which will by no means do justice to your brand.
The ICONPARC CMS system automatically and conceptually ensures the uniform visualisation of all FRONTEND contents. Permissible degrees of freedom can be defined in fine granularity.
In the following we will introduce some elements of the CMS module.
Snippets
All editorial content is composed of individual content snippets. Simple snippets can represent a headline, an image, a video or a text block. More complex snippets allow for example a "text-image-link" block. In addition to the numerous snippet types included in the standard scope of delivery, any number of other snippet types can be defined within the scope of customization.
Templates
The combination of desired snippet types is configured to create templates for the actual editorial content, which can be easily managed in the backend of the solution with the CMS template assistant. For example, it can be specified that certain snippet types must always be present in content derived from a certain template. The order of the applicable snippet types can also be specified, as well as the permissibility of multiple occurrences of individual snippet types within the template.
Contributions
Editorial contributions can be entered and updated in the CMS Content Dialogue Assistant: These page components can be placed - personalized if required - at any number of locations within a web presence. If a contribution is modified, this automatically affects all places where this contribution appears. As part of the personalization process, visibility can be limited, for example, by time or by assigning it to certain visitor or customer groups.
Documents
The CMS Content Dialogue Assistant can also be used to create complete editorial pages: These documents can be used in particular as link targets, for example, for elements of a navigation menu as well as for landing pages or newsletters. Editorial contributions can be placed on suitable page areas.
Example: Definition and design of a simple article template
The following example should give an impression of how a coherent template definition - which can be combined with other elements - is created from many degrees of freedom.
First, the order of the assigned (and thus allowed) snippet types has been set. Each selected snippet can be a mandatory field and may not be left empty.
Headings must be written in capitals, in the color petrol and with bold formatted 32 point font in the house font, left-aligned.
For pictures, only the size ratios 2:1 or 1:3 are permitted. To ensure that the resolution is sufficient for all end devices, images must have a width of at least 2,000 pixels. After saving, images are automatically calculated in all required sizes and optimized for display on desktop PCs, tablets and smartphones.
Buttons always have a caption in the house font in capitals and with a 20 point size. The frame is 1 pixel thick in black. With MouseOver the button is coloured in dark blue with white lettering.
The clou: No editor can get past the template definition, i.e. it is not possible to change or overwrite the design. Your brand manager will take this with a sigh of relief, because in this way the promising combination of diverse content with uniform presentation is guaranteed.
We know from several decades of practical experience: It is perfectly normal for your company's CI to change over the years. Whenever this happens, it is not necessary to revise every single document or article: Rather, it is often sufficient to adapt the design definitions created for the FRONTEND. Afterwards, all content appears in the new Look&Feel! This is an invaluable advantage, not least for platforms with several 10,000 content pages, because: A completely new design can go live with just one click.
Seamless integration
We follow the principle of seamless integration for the modules from the ICONPARC E-Business Suite. But what exactly does this mean and what are the advantages for you? We have already presented how editorial content is basically managed in the form of articles and documents. Through seamless integration with other modules, you can also add content from the CMS module to pages from other modules. This includes, in particular, hit lists, product group pages and product detail views, as well as all process pages, for example the full shopping cart display and the pages of the checkout or registration process. The more you enrich your pages with successful editorial content, the more acceptance you gain from visitors and customers - and Google rewards your efforts with a better ranking.
At the same time, editorial content can be personalized to display appropriate content to different visitors. Personalization results in pages with slightly to highly individualized content. Conventional caching methods on page level fail at this point. In order to deliver pages with personalised content with best performance, ICONPARC has developed complex, multi-level caching systems on the page component level. The invalidation of partial contents is carried out on the same level, so that changes are also only read from the database once and are then available in an optimised cached form.
or via the FRONTEND Cockpit
With the ICONPARC CMS module there are theoretically no limits. In practice, however, it is indispensable to design structures and the Look&Feel or operating systems in a consistent way: This challenge is even greater the more editors work on the content simultaneously, nationally or internationally distributed. It is important that individual editors do not express their own design ideas. Rather, design and all design aspects in general should be implemented as they are structurally and visually prescribed by your company's brand management, taking into account the corporate identity. Otherwise you run the risk that your customers will find a colourful patchwork carpet in your external presentation - here in the e-business front-end - which will by no means do justice to your brand.
The ICONPARC CMS system automatically and conceptually ensures the uniform visualisation of all FRONTEND contents. Permissible degrees of freedom can be defined in fine granularity.
In the following we will introduce some elements of the CMS module.
Snippets
All editorial content is composed of individual content snippets. Simple snippets can represent a headline, an image, a video or a text block. More complex snippets allow for example a "text-image-link" block. In addition to the numerous snippet types included in the standard scope of delivery, any number of other snippet types can be defined within the scope of customization.
Templates
The combination of desired snippet types is configured to create templates for the actual editorial content, which can be easily managed in the backend of the solution with the CMS template assistant. For example, it can be specified that certain snippet types must always be present in content derived from a certain template. The order of the applicable snippet types can also be specified, as well as the permissibility of multiple occurrences of individual snippet types within the template.
Contributions
Editorial contributions can be entered and updated in the CMS Content Assistant: These page components can be placed - personalized if required - at any number of locations within a web presence. If a contribution is modified, this automatically affects all places where this contribution appears. As part of the personalization process, visibility can be limited, for example, by time or by assigning it to certain visitor or customer groups.
Documents
The CMS Content Assistant can also be used to create complete editorial pages: These documents can be used in particular as link targets, for example, for elements of a navigation menu as well as for landing pages or newsletters. Editorial contributions can be placed on suitable page areas.
Example: Definition and design of a simple article template
The following example should give an impression of how a coherent template definition - which can be combined with other elements - is created from many degrees of freedom.
First, the order of the assigned (and thus allowed) snippet types has been set. Each selected snippet can be a mandatory field and may not be left empty.
Headings must be written in capitals, in the color petrol and with bold formatted 32 point font in the house font, left-aligned.
For pictures, only the size ratios 2:1 or 1:3 are permitted. To ensure that the resolution is sufficient for all end devices, images must have a width of at least 2,000 pixels. After saving, images are automatically calculated in all required sizes and optimized for display on desktop PCs, tablets and smartphones.
Buttons always have a caption in the house font in capitals and with a 20 point size. The frame is 1 pixel thick in black. With MouseOver the button is coloured in dark blue with white lettering.
The clou: No editor can get past the template definition, i.e. it is not possible to change or overwrite the design. Your brand manager will take this with a sigh of relief, because in this way the promising combination of diverse content with uniform presentation is guaranteed.
We know from several decades of practical experience: It is perfectly normal for your company's CI to change over the years. Whenever this happens, it is not necessary to revise every single document or article: Rather, it is often sufficient to adapt the design definitions created for the FRONTEND. Afterwards, all content appears in the new Look&Feel! This is an invaluable advantage, not least for platforms with several 10,000 content pages, because: A completely new design can go live with just one click.
Always Connected
We follow the principle of seamless integration for the modules from the ICONPARC E-Business Suite. But what exactly does this mean and what are the advantages for you? We have already presented how editorial content is basically managed in the form of articles and documents. Through seamless integration with other modules, you can also add content from the CMS module to pages from other modules. This includes, in particular, hit lists, product group pages and product detail views, as well as all process pages, for example the full shopping cart display and the pages of the checkout or registration process. The more you enrich your pages with successful editorial content, the more acceptance you gain from visitors and customers - and Google rewards your efforts with a better ranking.
At the same time, editorial content can be personalized to display appropriate content to different visitors. Personalization results in pages with slightly to highly individualized content. Conventional caching methods on page level fail at this point. In order to deliver pages with personalised content with best performance, ICONPARC has developed complex, multi-level caching systems on the page component level. The invalidation of partial contents is carried out on the same level, so that changes are also only read from the database once and are then available in an optimised cached form.
Our CMS is seamlessly integrated into all modules.
Our CMS Caching Strategies
But what exactly does that mean and what are the benefits for you?
You want to place editorial content such as documents and articles anywhere you want, for example on product group, product and process pages such as in the check-out process, etc., in order to enrich visitors and customers with more content. If you do not do this in this way, you will only have the catalog and product data for your texts. In large companies, however, this procedure is difficult to implement or is not planned.
As a result, it is not possible to cache editorial pages completely as independent pages or to deliver them via Content Delivery Network (CDN), because the system then displays different content, such as editorial content, product data, and not to forget customer-specific prices.
In theory, this means that every content must be retrieved dynamically from the database during page generation. This would burden the database too much with reading processes and significantly slow down the speed of your platform with every click.
This is why we have developed and implemented extensive, multi-level and highly complex cache strategies.
Here is an example
Assuming there are 300 accessible pages and as personalization five web presences (= multi-store), two languages, two SessionStates (= visitor, known customer), four Areas (= where the content is placed on the page), 16 product areas (= e.g. product groups).
Then there are 300 x 5 x 2 x 2 x 4 x 16 = 384,000 theoretically possible cache objects for all combinations of personalization.
If all result sets are empty (= 2KB), this results in a memory capacity of 750 MB. If half of the result set is filled (= 20KB), the result is 3.75 GB of memory.
Our methodology reduces the number of cache objects to a fraction and avoids many cache invalidations. After each invalidation, the data has to be requested from the database again at a high price.
In the example above, we need a maximum of 600 cache objects. If all result sets are empty (= 2KB), this results in a memory size of 1.2 MB. If all result sets are filled (20+30 = 50KB), this results in a memory capacity of 30 MB.
In practice, our methodology results in a speed advantage in the order of 1,000!
This makes us extremely fast in the delivery of content. Your visitors are happy about this and Google rewards you with a better ranking. A further advantage is: As soon as you activate a change, it is immediately visible to everyone - without delay and internationally.
Technical specifications
SEO features
- Configuration and validation per document from
- Talking URL
- Title
- Header
- META description
- META keywords
Performance characteristics
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Fully browser-based content editor
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Fast, fluid editing of editorial content. Add, edit, sort, delete items using the keyboard or a context menu using the right mouse button.
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No reload of the page, only of change data
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Clear, practical editor interface (convenient operation, quick familiarization)
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Personal folder for the organization of self-created content
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Preview of the FRONTEND before activation for customers
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Code separation of content and design
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Support for multiple designs despite identical content
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Ensure link consistency. If a document is deleted in BACKEND, the system informs you that a navigation entry, for example, must first be deleted because it points to the document. This means that there are no data corpses (404 pages) that Google would rate negatively.
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Document templates including template editor
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Post templates including template editor
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Layout templates including template editor
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Linking content and products
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Integration of content and business processes
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Time-controlled contribution placement
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Additional dynamics through automatically rotating content and sliders
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Automatic generation of sitemaps and menu systems
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Fully dynamic page creation
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Multidomain capabl
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Easy integration of external databases
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Automatic archiving of editorial content
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Support for any file format, such as images, text files, PDFs, videos, sound files and much more.
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Picture gallery function
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Multiple uploads of multiple images
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Sites are always created in real time and therefore do not need to be generated.
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Caching ensures high performance
Workflow
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Definable process steps for the creation of editorial content
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Role-based release process
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Several editors can work independently on one website
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Direct sending of documents and contributions (ad hoc workflow)
-
Status management of editorial content
FRONTEND
Variations of the page contents depending on ...
- from the visitor
- ... the state of the visitor's session, unknown visitor (guest), Identified user - recognized via a cookie, authenticated user - with password verified and logged in
- ... of the customer group
- ... the virtual page. If, for example, you operate several Web sites in different CIs, but with structurally identical content, these are displayed in different design configurations (separation of logic and content).
BACKEND
Role
- Chief editor
- Editor
Reports
- Activity
- Page views
- Events
Searches
- Editorial contents
- Navigation elements
Dialogue Assistants
- Documents
- Contributions
- Navigation
- SEO
- Events
Content Delivery Network
Make page content internationally available more quickly.
How it works: We work together with external service providers who operate worldwide infrastructures with fast servers. These fast "CDN servers" deliver some or all of our site content. This brings speed advantages in the respective countries and relieves the platforms.
Example
A customer in Italy calls up the web address of our platforms operated in Germany.
Szenario 1 - without CDN
The customer's browser (e.g. Firefox, Chrome etc.) establishes a connection to our server via its provider (e.g. Telekom) and calls up pages.
- Depending on the provider, the connection will be faster or slower. So our platform may seem subjectively slow to the customer, although the reason lies with his provider.
- All content is loaded directly from our German server, i.e. we have to provide the full bandwidth.
Szenario 2 - with CDN
Within Italy, the customer is automatically connected to the Italian CDN server of our platform.
- The CDN server in Italy has an optimal connection to our German server, so that the access for all Italian customers is equally fast (independent of the respective provider).
- Static content (e.g. product images) is delivered directly from the Italian CDN server, i.e.
here we save enormous bandwidth in Germany (at least 60%)
the Google ranking improves because the page loading times decrease (we optimally meet the Google criteria "time to start transfer" (time2firstByte) and "total loading time", a ranking boost is the result)
CDNs connected so far: Jotta, Akamai
CRM
Management of
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branches
-
companies
-
Customer employee (=contact person)
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Invoice and delivery addresses
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Contact history, chronologically according to the contact type, i.e. telephone, mail, contact form, fax ...
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Creation of tasks and appointments for the office or field service including mail notifications and workflow
-
Overview of leads according to priorities and sales figures
-
Re-submission management with reminder e-mails
Data Anonymizer
Companies must delete personal data when it is no longer necessary for the purposes for which it was collected or otherwise processed.
With the Data Anonymizer module, the data records are not deleted, but anonymized in such a way that they no longer allow any conclusions to be drawn about the associated persons. This has the advantage that the data can still be used for non-personal reports and evaluations. Clicks, sessions, customer distribution, order behavior, order volume and so much more even beyond 20 years.
E-Commerce
In order to use the Internet as a profitable sales channel, it is necessary to address interested parties and customers in a targeted manner, to make the selection of products as easy as possible for them, to present catalogue contents in a clear (and up-to-date!) manner, and finally to make the shopping process pleasant.
With the help of the versatile and individually supplementable comfort functionalities of the ICONPARC E-Commerce Module, you can turn occasional visitors into regular customers. Buyers are automatically kept up to date by e-mail on progress in order processing. Articles already purchased can be conveniently reordered from the order history of the respective customer. Via newsletter you draw the attention of customers and interested parties to special offers, services and promotions. These and other performance features contribute to the fact that your B2B e-business platform meets with a high response.
So that you always have a full overview of your customers and their orders, extensive possibilities for the evaluation of all processes are integrated into the BACKEND.
FRONTEND
-
Check-out processes freely configurable in different steps
-
Changes in the shopping cart, such as changing order quantities, are made without reloading the page. The newly calculated subtotals, totals and shipping costs are also displayed directly without reloading.
BACKEND
- Role
- E-Commerce manager
- E-Commerce manager
- Search
- Clients
- Customer employees
- Orders
- Returns
- Turnover
- Reports
- Commissions
- Distribution of orders
- Bestseller
- Returns
- Sessions
- Turnover
- Dialogue Assistants
- Clients
- Customer employees
- Mail notifications
- Orders
- Vouchers
- Views
- Customer master overview
- Order overview
- Time controlled processes
- Monitoring of the order transfer to the ERP system
- Mails to customers
Extranet
There is chaos when it comes to your employees searching for documents or processes? Where can I find which marketing documents? Where is the brand manual again? Which employee is responsible for what? Where and how do I submit my holiday? Where and how do I invoice travel expenses? To whom do I turn when it comes to new products? What was his telephone number like?
The extranet provides a remedy and eliminates chaos. It is a portal with the look and feel of the respective FRONTEND and serves internal communication as well as the further strengthening of your corporate identity. The module is essentially based on the existing FRONTEND CMS for your customers. In the BACKEND you also provide your employees with access to the extranet. This allows your employees to jump directly from BACKEND to the extranet or log in directly to maintain the extranet (Single Sign On). The fact that the infrastructure and the BACKEND are already in place means that only another FRONTEND is connected and represents a very cost-effective but very efficient solution.
There are no limits to the use of the extranet via the CMS, such as employee overviews including photos, telephone lists, internal events, internal news, product news, company history, guidelines for field staff, guidelines for the office staff, materials for marketing & sales, job offers, travel expense accounting templates, holiday applications. This list could be continued indefinitely.
Frontend Controller
Kennen Sie das?
Erst konfigurieren Sie etwas im BACKEND. Dann schalten Sie auf das FRONTEND um, müssen eine Seite neu laden, um zu sehen, ob die Einstellungen so passen.
Warum nicht gleich im FRONTEND die Bearbeitung übernehmen?
FRONTEND
Tool
- Klicken Sie sich durch alle Seiten und editieren Sie direkt die Elemente über Plugins.
Plugins
- CMS - redaktionelle Inhalte
- Navigation
- Sprachkomponenten
- Buttons
- Designelemente
- DebugMode
- ViewPorts
Infinity Scroller
Offer your customers a shopping experience - without having to scroll through hit lists.
The Infinity Scroller does not load the products on the hit pages until they enter the visible area by scrolling. And this happens so quickly that the impression is created that the list is endless. On the right side of the page, the number of all hits and how many more will follow is displayed as information. The hits can be narrowed down on the left side using the filter function.
For Google & Co the system continues to display the pages for scrolling. This means that hit lists for search engines can be stored completely in the cache and customers who come via Google, for example, can jump directly to the correct position in the hit list.
This saves your customers time when browsing and searching, because not every page is requested and loaded completely new. It also relieves the computing power of your servers, because only deltas are requested and fetched.
Job Scheduler
BACKEND
With the ICONPARC Job Scheduler
- Data processed in the background
- Long-running processes optimized
- Manual intervention reduced
- repetitive activities automated
- Errors avoided through automated checks
- Automations monitored
- Problems reported via e-mail and SMS
BACKEND
Dialog Wizard
- Settings of times, i.e. fixed times or intervals, system selection, such as development, test, production system, rights management, watchdog & watchdog receiver, scheduler preferences values
- Cluster settings to reduce the load
Live Chat
Maybe your new customer is in the train right now. They have a question about a product, but understandably don't want to call while on the move. In addition, many people shy away from queuing and hanging in queues damages your reputation for customer service. And then there is the growing group of digital natives. They demand: I. Anything. Right away.
Help your customers when it matters - and where it matters. And quickly. Because quick answers help with the purchase decision and promote brand loyalty. For this integration, for example, we rely on 3rd party technologies. Because your customers are mobile. All the world is texting. Create more touchpoints.
Lucene Facets
With complex merchandise category structures or product characteristics that are to be used for postfiltering in a product search, performance problems can occur with a conventional search index for a large number of products. The Lucene® Facets module integrated by us solves these problems with an extra data structure for fast hit grouping, even across several hierarchy levels.
Lucene Incremental
With large amounts of data, building a Lucene® index would take a lot of time. With the Lucene Incremental module, only the exact index is rebuilt at this point.
Middleware
If you introduce a standard product for your digitization, you are purchasing an isolated solution. This stands alone, is not integrated into your mostly complex system landscape and does not fulfil any process controls.
You have all the master data in your ERP: Customers, customer employees, invoice and delivery addresses, payment terms, delivery options, etc. These must somehow flow into the new system. And not only that: If customers change their data online, they have to be automatically mirrored back into the ERP system.
Catalogues, product groups and article data: This data is also already available in ERP and PIM. They must also be automatically integrated into the platform. After all, this is the only way for products to enjoy the fastest market launch - via the digital sales channel Internet.
Customer-specific prices, discounts, delivery times and availability. Without this real-time information, a B2B platform has no added value for your customers.
What about orders, delivery notes, invoices?
Would you like to transfer these manually via mail to your ERP system?
Calculation example for customer-specific prices, conditions and discounts.
This data is stored in your ERP system for each customer master. The B2B e-business platform could determine the data in real time via web services. In theory. In practice, several hundred, if not a thousand customers are online at the same time. So if only 200 customers call up a hit list with 40 products at the same time, that is already 8,000 prices that the ERP must determine and deliver immediately. As a rule, an ERP system cannot do this, and if it does, it does so with too long a delay.
BACKEND
Role
- Administrator
Report
- Interfaces
Search
- Interfaces
Dialogue Assistant
- Interfaces-Configuratios
Time-controlled processes
- Reconciliation of customer bases
- Progress in processing orders
Event-driven processes
- Customized prices
- Article availabilities
- Quantities in the warehouse and with suppliers
- Order data transfer
Technologies (examples)
- Transference
- Webservices
- HTTPS
- (S)FTP
Multi Channel
Do you want to reach your customers across all channels?
Not only that. Items that have been placed in the shopping cart via a desktop device should of course also be found in the shopping cart on the smartphone or tablet. Just like all personal data as well as the order history, delivery notes, invoices - simply everything you can find on your computer in the office.
That's exactly what we offer!
A central platform with all customer data.
FRONTEND
Whether mobile, tablet or desktop devices, your customers enjoy a holistic shopping experience, on one and the same platform, because your design is delivered Full Responsive. And at the same time, depending on the end device, is optimized for best performance. For example, CMS images are calculated, optimized and stored in the background in different image sizes - as sizes S, M, L & XL - when uploaded to BACKEND. This distinction is particularly relevant for Google & Co, because if too large graphics are delivered on smartphones, Google punishes you in the ranking or excludes you.
By the way, our BACKENDs are also optimized for tablets.
Multi Core Search
With a growing online offering and an increasing amount of information that the search function is supposed to provide directly to your customers, the size of the search index increases. As the size increases, the performance of the search is reduced. Customers wait longer for the search result and, in the worst case, change provider.
With search parallelisation, you can use the power of multiple CPU cores available in modern hardware to speed up each individual search in order to always maintain a very good performance of the search function of your online offer.
Multi Currency
One portal - many currencies
FRONTEND
- Support for any number of currencies
- Support of any number of VAT rates (incl. different rates per country)
BACKEND
Dialogue Assistants
- Management of any number of currencies
- Management of product prices per currency
- Administration of any number of VAT rates (incl. different rates per country)
Multi Language
Whatever countries you want to expand into ...
With our technology there are no limits. Our platforms are already in use in 40 countries, including Cyrillic languages (UTF8) and time zone differentiation.
FRONTEND
-
Language components (menus, forms, validation messages ...), catalog contents (Catalog & PIM), editorial contents (CMS) as well as all described modules
-
Differentiation between FRONTEND and BACKEND languages
BACKEND
Role
- Translator
Search
- Language components
Dialogue Assistant
- Language component, page names (relevant for SEO and breadcrumb)
Notifications
- Internal and external e-mails
Time-controlled process
- Daily automated checking of database entries: E-mail to responsible persons as soon as the texts in an active language are not filled in
Multi Site
With the Multi Site module, you manage content centrally in one place for multiple domains. The advantages are that you save time and costs for maintenance, because this is done only once centrally. And updates and maintenance are also done centrally, as well as the addition of new features, which only need to be installed once.
A practical use case is, for example, a domain with different countries.
FRONTEND
View
- Output of content via CMS across multiple domains in different designs
BACKEND
Dialog Wizard
- Creation and configuration of multiple clients
New Products Notification
A New Products Notification is a procedure agreed between a customer company and the vendor that creates customer-specific proposal lists. Example: A bookseller automatically enters new publications or information about them in the New Products Notification for the respective customer. In order to identify titles that are of interest to the respective customer, a large number of filter options are available for the total stock of all works. The OPAC filter plays a special role in this: customers with access to the title stock only receive suggestions that they do not yet have in their own collection.
The exact definition of the customer profile is a prerequisite for the exact generation of a New Products Notification . This is created according to your specifications using the New Products Notification Configurator. In this way, customers choose from approx. 2,200 specialist criteria, can differentiate according to media type and language and use a variety of other filters, functions and options for individualisation. The central basic article database includes thereby approx. 43 million articles.
Advantages for the supplier
- customer loyalty
revenue development
increase in turnover
Advantages for customers
- Processing from a single source
- Personnel and time savings through automated rule-based suggestion lists
- Optimized literature selection through multi-level selection procedure
- Shortening of the business process and thus faster access for end customers
OCI
Extract from Wikipedia:
"Open Catalog Interface (OCI) is an open and standardized catalog data interface for the exchange of catalog data records between SAP eProcurement systems (usually "SAP Enterprise Buyer Professional", EBP for short) and any other catalogs. The SAP user directly accesses the provider's current catalog data via the Internet using standard Internet protocols. A frequently used term for this interface is also "punchout", because the SAP user is forwarded by the SAP system to an external shop system (usually the company's supplier). The shopping basket of the SAP system is then enriched with the articles in it, with the purchase order. The ordering process of the external shop system, which is addressed via OCI, is greatly shortened, since neither address data nor shipping or payment methods have to be entered or selected here. Usually only the overview of the articles in the shopping cart is necessary, then the shop is left again to SAP and the shopping cart content of the ext. shop is transferred to the shopping cart of the SAP system. The advantage is that the purchase from the supplier (who usually provides the shop system) is immediately booked in SAP. Disadvantage is that the suppliers can change their prices arbitrarily in their Shop, without this by the client (the SAP uses) is noticed. When creating the OCI catalogue, this must be created as a framework agreement in SAP. However, there is usually no control or warning if the prices in the catalog differ from the prices in the framework contract."
Order Management System
Mehrere Bestellsysteme kontinuierlich zusammenzuführen, z.B. online und offline, ist mit manuellen Abgleichen praktisch nicht möglich. Begeistern Sie Ihre Kunden mit konsistenten und korrekten Daten in Echtzeit.
Das OMS von ICONPARC orchestriert alle Vertriebskanäle für beste Customer Experience sowie eine rundum vollendete Customer Journey.
FRONTEND
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Ad-Hoc Prüfung von Verfügbarkeiten und Lieferzeiten, auch für Streckenartikel bei Lieferanten
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Nutzer erhalten die Übersicht aller getätigten Bestellungen, ob offline oder online
- Click and Collect Ship-from-Store
- Einheitliche Kundenerlebnisse für Kunden
BACKEND
Job Scheduler
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Digitale Vernetzung der Auftragsprozesse aus verschiedenen Vertriebskanälen
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Automatisierte Status im Auftragskopf und Auftragspositionen mit Finite State Machine setzen
Precaching
Significantly reduce the loading times in FRONTEND for guests, customers and search engines through automatic upstream caching.
BACKEND
- Event- and time-controlled process
- ServerRestartPrecaching: Calls all pages in FRONTEND after a server restart to cache them.
Recommandation Engine
Mit dem Modul Recommandation Engine
FRONTEND
Produktansicht
- Ausgabe der berechneten Empfehlungen zu einem Produkt
BACKEND
Dialog-Assistent
- Konfiguration des Empfehlungsdienstes
Search & Filter
The largest product range is of no use if customers cannot find the articles they need. The Search & Filter module, on the other hand, makes it easy for your customers: with a full text search of all product data, hit sorting according to highest relevance and sales figures, feature filtering, grouping...
The Search & Filter module makes searches findable
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Search via a quick search field across all product data or expert search with individual search fields for name, description, manufacturer, price and other features
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Autocompletion / Search as you type: During the search input, articles, categories or manufacturers are already suggested.
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Post-filtering / after search navigation on the basis of any article characteristics or article categories and product groups
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Synonym support and typo correction so that your customers will find items even if they have mistyped or use words that do not appear in the item description.
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So that your customers do not lose track of many hits, the search results are automatically sorted so that the most relevant ones for the customers are displayed first. The system considers various factors such as sales figures, click rates, product groups, keywords, etc.
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High-performance: Even with huge product ranges, the search function delivers suitable results in less than 200ms. For example, one of our customers has over 40 million searchable articles in his assortment! This does not interrupt the performance, the search results appear lightning fast, i.e. significantly less than half a second.
The technical basis for the module is a so-called search index. This is a kind of table of contents for your product data, which makes it possible to determine products with certain properties and search words within milliseconds. To generate this, we use the standard software Apache Lucene™, which we have extended with various functions for the ICONPARC platform.
Through this architecture we relieve your database (which can therefore process other queries faster) and deliver highly relevant search results without noticeable delay. Speed is the trump card in two ways:
Customers love fast page access, and that's why Google rewards you with a much better ranking.
FRONTEND
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Lightning-fast display of search results according to design specifications for hit lists and Auto Suggest
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Post-filtering / after search navigation on the basis of any article characteristics or article categories and product groups
BACKEND
Role
- Search optimizer
Report
- Search analyses
Search
- Editorial contents
- Navigation elements
Dialogue Assistants
Index configurations. Configuration and definition of columns which are included in the search index, e.g. title, i.e. the name, description, all characteristics (such as examples 1-2-3 wavy, size, color dimensions, etc.).
- Splitting exactly these columns into individual TOKENs using an analyzer. Example: This is the title. Each word is broken down individually, that is, this, is, the, title within a configured set of rules, how special characters such as -/&%$§"!.... etc. are handled.
- Search rules, e.g. exact search & wildcards ...
- Ranking rules: Implementation of the rules, such as searching in n columns, such as title, description, product properties ... under the influence of the configured weights per column with AND and/or OR, as well as revaluations, such as devaluing accessories or cross-selling, revaluing up-selling, or revaluing or devaluing depending on prices, or ranking by viewed items, or by sold items, or if searching for an explicit brand, all other products that do not belong to this brand are hidden, because the brand owner wants it so, all other products that do not belong to this brand are because the brand owner wants it so, are hidden.
- Synonyms
- Stopwords
- Similarity search
Time-controlled processes
- Index creations
Session Transition
If in a cluster environment the load balancer suddenly directs a visitor to another server, the session loses itself, the customer has to log in again and the shopping basket not yet ordered is empty again. Annoying for your customers.
The solution: Automated relocation of sessions in a cluster environment.
With the extension, server-to-server communication takes place. Sessions, watch lists and shopping baskets are thus always retained.
Star Rating
The agony of choice
Support the purchase decisions of your customers by ratings and experience reports of other customers.
FRONTEND
Hit lists
- Average stars including the number of ratings.
Product pages
- Average stars including the number of ratings. With Mouse Over all details are shown. If you click on it, you jump to the bottom, where all ratings are shown.
- Incl. specifications for reading out and ranking for Google & Co
Dialogue Assistant
- Rating via a 5-star ranking: product with product image, alias name, stars, title, rating text
Notification
- to the office
BACKEND
Report
- Rating: Rating date, title, product, order date, order number, customer, alias
Dialogue Assistant
- Rating: Stars, Title, Rating, Status
Store Locator
Bieten Sie Ihren Kunden einen komfortablen Überblick über Ihre Standorte und Filialen.
FRONTEND
Ansicht
- Standortübersicht
- Sofort verständlich: Anzeige aller Standorte auf der gewohnten Google-Karte
- Sortieren der Standorte nach Entfernung von der aktuellen oder einer beliebigen Adresse
- Anzeige der Öffnungszeiten für jeden Standort
- Optional: Hat der Standort gerade geöffnet?
BACKEND
Dialog-Assistent
- Verwaltung beliebig vieler Standorte
- Sonderöffnungszeiten für jeden Standort einzeln pflegbar im Backend: Andere Öffnungszeiten im Advent, Betriebsurlaub und Feiertage
Sweepstake
Durch ein Gewinnspiel erhöhen Sie nicht nur die Aufmerksamkeit Ihres Unternehmens, sondern es wird auch auf allen virtuellen Kanälen schnell geteilt, was den Grad Ihrer Bekanntheit wachsen lässt. Sie sammeln Kundendaten, die Sie später erneut reaktivieren können, wie beispielsweise durch das Versenden von Newslettern.
FRONTEND
Ansichten
- Automatisch angezeigter Gewinnspiel-Layer mit CallToAction für die Teilnahme zu einem Gewinnspiel
Dialog-Assistent
- Kontaktdaten inkl. E-Mailadresse
- Anmeldung zum Newsletter
- Antworten auf die optional im BACKEND konfigurierten Gewinnspielfragen
BACKEND
Dialog-Assistenten
- Gewinnspiel: Name, Beschreibung, Hinweistext, Hinweisbild, Teilnahmebedingungen, Newsletter obligatorisch
- Optional Gewinnspielfragen und per CMS gestaltete Abschlussseite
Bericht
- Auswertung der Gewinnspielteilnehmer
System Update Info
All customers receive an overview of all installed updates including graphically displayed time histories via the BACKEND. In addition, numerous metrics for the respective Live System are visualized. In addition, each customer can configure automated mail notifications for himself. Updates and enhancements can be viewed at any time and from anywhere via our BACKEND.
Metrics for the FRONTEND
- Number of customers, customer employees, inquiries, offers, orders, purchase orders, watch lists, design configurations, roles, searches, report jobs, views, dialogue assistants, notification e-mails, SEO URLs
Metrics for BACKEND
- Number of users, roles, searches, reports, views, tools, dialogue assistants, scheduled processes, notification emails
Test Robot
Tests are part of every development process.
Unfortunately, this often takes up valuable time of qualified employees.
To counteract this, we regularly test large parts of the software automatically. From automated code checks to functional process tests to visual regression tests, everything is covered. Of course, the tests can be configured according to your specific requirements.
This saves you and your employees a great deal of time and effort after each change to the system.
WebAuthn
Secure passwords are long and complex. Unfortunately, this also makes them difficult to remember and, especially on smartphones and tablets, very awkward to enter.
With WebAuthn you can log in completely without a password. This can be a smartphone, a current Windows 10 device or a small USB/NFC stick. On the smartphone, this works just like unlocking, for example via fingerprint, facial recognition or a swipe gesture. And on desktop computers, for example, with a USB token. If you get a USB hardware token like a Yubikey, you can use this one key both on the desktop (via USB) and on the smartphone (via NFC) to log in.
This is much faster than typing in a password. And it's even more secure.
White Label
Open up new markets by introducing White Label Shops, which are configured and branded to the client's individual design.
