Fax2Order
Prozesse
Vertrieb
Marketing
Customer Journey
Even if the fax is slowly dying out, some major customers still order via this channel.
The system reads the incoming fax orders using OCR (Optical Character Recognition) and automatically places the desired items in the shopping basket of the B2B e-business platform.
A CustomerCare employee then receives a notification, checks all information again for security reasons and releases the order on behalf of the customer.
Advantages
- Time saving with CustomerCare
- Reduction of error rates
- Customers automatically receive an order overview by e-mail
- Customers are introduced to the B2B e-business platform and bound to it.
- Customers can find their orders in the order history