Maybe your new customer is in the train right now. They have a question about a product, but understandably don't want to call while on the move. In addition, many people shy away from queuing and hanging in queues damages your reputation for customer service. And then there is the growing group of digital natives. They demand: I. Anything. Right away.
Help your customers when it matters - and where it matters. And quickly. Because quick answers help with the purchase decision and promote brand loyalty. For this integration, for example, we rely on 3rd party technologies. Because your customers are mobile. All the world is texting. Create more touchpoints.