International B2B E-Commerce & E-Procurement

for ratioform Packaging

Germany's market leader

in the trade of packaging for shipping, warehousing and offices

11 locations

in 5 European countries

300

staff members

100,000 m²

Storage area throughout Europe for fast availability

60,000

Pallet parking spaces in Europe

Awards

Best OnlineShop B2B in 2007
Best OnlineShop B2B in 2009

Since 2001

Customer of IconParc

Ratioform Packaging

Ratioform Verpackungen GmbH is Germany's market leader in the trade with packaging for shipping, warehousing and offices. The company has its headquarters in Pliening near Munich and is active throughout Europe with its B2B multi-channel sales strategy.

ratioform was founded in 1979 and as Packaging Solutions Group (PSG) is part of the TAKKT EUROPE division of TAKKT AG, the leading B2B mail order specialist for business equipment with headquarters in Stuttgart and around three million customers in 25 countries.

Project goals

  • Implementation of a multi-channel strategy in which sales and marketing use all sales channels, i.e. the Internet in addition to print, e-mail and telephone. The B2B webshop channel is to be established as the most effective lead generation platform.

  • The structurally sophisticated print catalogue should also be implemented online. Ratioform catalogue data are complex due to the wide range of price scales and the partly customer-specific prices. In addition, there is multilingualism, multi-layered feature and variant systematics (e.g. "double-wall cardboard" in many sizes), vouchers and a premium program. In addition, each country has a specific assortment. All this has to be represented within the framework of the B2B platform.

  • The unique selling propositions of ratioform include uncompromising quality and high processing speed in addition to intensive customer service. By introducing a B2B e-Commerce platform, the company hopes to meet these high demands even better. Automation and the reduction of media breaks to a minimum should lead to even faster and error-free order processing.

  • Introduction of an international intranet with the aim of offering employees a comprehensive information platform that optimizes internal communication.

  • The integration of the international B2B e-Commerce solution into the existing IT infrastructure includes in particular connections to several merchandise management systems and the central product information management (PIM) for all countries.

It's perfect!

Cartons made to measure with one click

Realization

  • Several awards as best B2B Webshop

  • The international B2B e-Commerce platform makes a significant contribution to the increase in total turnover

  • Highly efficient content maintenance without "link corpses". When generating leads via search engines, there is no second chance. If a link leads to nothing, the prospective customer does not torch for long and becomes a customer of the next provider. The IconParc B2B e-Commerce solution automatically adapts links to changes; link inconsistencies are thus prevented.

  • With a volume of several 10,000 pages and links, it is also important to keep the maintenance effort under control. The seamless integration of e-commerce, catalogue management and editorial system (CMS) makes content maintenance very efficient. Only one Content Manager is required for all countries and more than 10,000 pages - and that for the administration of the entire content. The system is fast, efficient and error-free.

  • Editorial pages and content are created in several languages without involving a website developer. Layout and design are automatically designed to be consistent.

E-Procurement

Functional highlights

  • One central B2B e-Commerce platform, any number of country-specific webshop instances

  • Convenient search and filter mechanism: automatic search suggestions (AutoSuggest), dynamic filters that adapt to the context (after-search navigation), error tolerance for typing errors

  • Dimensionally tolerant carton search with intelligent alternative suggestions in the event that a customer prefers the favourable standard range and is prepared to make a compromise on fitting accuracy

  • Customized carton production, i.e. the customer can order an individual product online even though it is not stored in the merchandise management system.

  • Accelerated ordering process (QuickOrder): Based on orders from the past, the B2B e-Commerce platform determines customer-specific favorites, which can be reordered with a single click; the order history also supports fast reordering, since articles and quantities are prefilled, and therefore only changes have to be entered again. This is especially helpful for many item positions.

  • Selection of instant gifts and bonus points depending on the net value of the items in the shopping basket

  • Handling of different types of vouchers (value, percentage, time-limited vouchers)

  • Display of individual prices for selected commercial customers

  • Connection to merchandise management systems: Customer and order data as well as price lists are always uniform in all subsystems; customer duplicates due to multiple registrations are recognized and resolved.

  • Comprehensive catalog data interface to Product Information Management (connection to external PIM)

  • Intranet with a wide range of information for internal employees, such as sales guides, product information, legal information (e.g. on the Packaging Ordinance), marketing downloads, internal job exchange, frequently asked questions, dates and much more.

Also online market leader with 2 awards

as best OnlineShop - in the category B2B

Jens Müller

Head of Marketing & E-Business

"IconParc has been our technology service provider for over 15 years. What I like most about the cooperation is that IconParc looks beyond the horizon and provides impulses to drive our business forward with joint concepts. I have not yet experienced the high quality of implementation from other technology service providers in this form. 

The e-commerce channel, which is constantly growing as a marketing instrument, confirms the success of our cooperation".

Our services from A - Z since 17 years for ratioform

from beginning to future

Strategy and digital consulting

In consideration of all requirements on the part of ratioform's management, a 99-page requirement and functional specification was developed in dialogue with the packaging dealer's project manager as the basis for implementation.

Design study

We presented various designs to the management.

Software & Customization

We have been continuously developing the IconParc B2B E-Commerce Suite for 21 years. Always up to date with the latest technologies. This is the basis for the realization of all our solutions.

Integration

The implementation with all interfaces took place within 6 months. After a two-month test phase in the Staging environment, productive operation began at the end of 2001.

 

Since then, enhancements and optimizations have been implemented on an ongoing basis. To be continued...

Maintenance & Updates

Every month, more than 500 software changes are migrated to the Live system. Preliminary tests - also by the customer - are carried out on a STAGING environment. Only after successful testing and approval is the changes transferred to the Live environment.

Our References

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